FAQ- Frequently Asked Questions
Do you have a store I can visit?
No, we are an online retailer only.
I live near you, Can I pick up a bag I want to buy?
Once your order arrives from our warehouse and is inspected, refreshened and conditioned arrangements can be made to pick your item up at our local UPS Store location within normal business hours. UPS Store employees do NOT work for The Vintage Bag Collection all questions or concerns should be addressed through email at:
What is your authentication process?
We have an in-house team of experienced authenticators who authenticate every bag that comes through our doors. We also utilize a proprietary algorithm owned by Entrupy. For more information regarding the Entropy system please go to www.entrupy.com. We take authenticity seriously, which is why we offer a lifetime money-back authenticity guarantee on every bag sold.
Do you negotiate prices?
Our prices are fixed. Each item is carefully and fairly priced based on the product brand, popularity and condition.
Do prices include tax?
Tax is calculated at checkout based on your individual state.
How do I log in to check the status of my order?
To view your order details, log in to your account using the email and password you used to check out. Please note that if you check out as a guest you will not be able to log in to see your order details.
How can I update my order?
If you would like to change or cancel an order, email us at firstname.lastname@example.org as soon as possible and we will do our very best to accommodate your request. Once an order has shipped, we are unable to change or cancel it.
What is the cost of shipping?
Shipping is free for orders within the US.
Where does my order ship from?
All Vintage Bag Collection orders are packaged and processed in Louisiana, United States.
When will my order ship?
We want to get your purchase to you as quickly as possible. Processing time differs from Product to Product because our products are stored in multiple warehouses across Europe and the US and may take time to travel to our main warehouse in Louisiana where all orders are packaged and shipped.
How long does shipping take?
Orders within the US normally arrive within 1-5 business days of postage. Orders are shipped with UPS. Shipping times may vary.
All orders include tracked shipping. When your order has been shipped, you will receive a shipping confirmation and tracking number to the email address you provided.
Is a signature required upon delivery?
All orders over $1000 USD require a signature.
Is my order insured?
No need to worry, all orders are insured.
What is your return policy?
If you are less than thrilled with your purchase, we are happy to accept your returns. All returns must be processed within 14 business days of receiving the order and with the return tag attached. We will provide a pre-paid return shipping label.
Items must be returned with all original tags, packaging and other applicable accessories, such as dust bags or straps, that were received with the order. Please ensure that the item is well packaged and protected. Items that are not returned in the same condition as purchased may be subject to additional fees or denial of refund. Once received, you will be refunded in full to your original form of payment with the shipping fees deducted from the final return.
Layaway orders: Layaway orders are eligible for return or exchange. A return fee of up to 30% of the order total will be deducted from the final return. The fee percentage is based on the length of layaway. Send us an email within 2 business days of delivery and we will send you a pre-paid shipping label to send the bag back to us. See Layaway for full terms and conditions.
What is your layaway plan?
With layaway you can buy the bag of your dreams … in time. We offer a no-interest, no-fees layaway plan.
When do I receive my layaway order?
Once your layaway is paid in full, we ship you your bag!
Can I put multiple items on layaway?
We only allow one item on layaway at a time per customer.
Can I cancel my layaway?
If you change your mind and would like to cancel your layaway, email us and we will process your cancellation. Cancellations initiated within 30 days of the order date will be refunded the balance that has been paid towards layaway less a cancellation fee of 10% of the order total. Cancellations initiated after 30 days from the order date will forfeit all deposits and payments made towards the layaway order.
If you have any further questions please contact us at Info@thevintagebagcollection.com